This article delves into the innovative application of explosion-proof mobile computers in Sinopec gas station scenarios. By analyzing the pain points of traditional cashier models, it demonstrates how the gas station cashier solution enables safe and efficient operational management, providing a comprehensive optimization plan for gas stations and convenience stores, significantly enhancing customer satisfaction.

User Background

China Petroleum and Chemical Corporation holds the position of the country's top supplier of refined oil and petrochemical products, as well as its second-largest producer of gas and oil. It is the second-biggest chemical company and the largest oil refinery in the world. It is ranked fifth among the Fortune Global 500 companies for 2022 and second in the world in terms of the total number of gas stations.

Challenges

With continuous business growth and increasingly stringent safety regulations, Sinopec's traditional gas station operation models face severe challenges. How to effectively address customer payment queues during peak hours and improve convenience store checkout efficiency while strictly adhering to safety regulations has become a critical issue to resolve.

l Mobile Payment Safety Issues: Allowing drivers to use mobile payments near the fuel pumps, while convenient, violates safety regulations and poses a mobile payment safety gas station hazard, compromising refueling safety.

l Low Checkout Efficiency: Traditional fixed checkout counters in convenience stores often lead to long queues during peak hours, resulting in prolonged customer wait times, diminished experience, and potential store entrance congestion.

l High Operational Costs: Inefficient cashier processes and manual data statistics increase staff workload, leading to rising management costs.

The introduction of dedicated mobile computer for convenience store checkout equipment brings significant value to gas stations and convenience stores. The core value of this gas station cashier solution​ lies in balancing safety and efficiency.

l Enhanced Safety Compliance: Using explosion-proof mobile computers, staff can guide customers to complete payments in safe areas, completely eliminating the risk of mobile phone payments in the refueling zone and ensuring mobile payment safety gas station.

l Enhanced Safety and Compliance: The use of explosion-proof mobile computers enables one-click refueling and one-click invoicing, which is both convenient and secure. This completely eliminates the risks associated with mobile phone payments in refueling areas, ensuring safe mobile transactions at gas stations.

l Improved Operational Efficiency: Mobile computer POS devices in convenience stores allow staff to work flexibly on the move and process payments rapidly, increasing checkout efficiency by over 80% and significantly reducing customer wait times.​

The solution adopted by Sinopec is the deployment of an integrated gas station cashier solution, with the core being the application of explosion-proof mobile computers and a mobile computer for convenience store checkout system.

l Safe Mobile Payment: Deploy safety-certified explosion-proof mobile computers within the station. Cashiers can use them to proactively serve queuing vehicle owners or guide customers to safe areas inside the store for scan-to-pay transactions, perfectly solving the mobile payment safety gas station challenge.

l Mobile Checkout Operations: Utilizing explosion-proof mobile computers as mobile computer for convenience store checkout terminals allows staff to carry them around, providing services like product settlement and invoicing anytime, anywhere, shifting from "staff finding goods" to "service finding customers," with efficiency increased by over 80%.